Out of Sock Items

If part of your order is not in stock at the time you place your order, our standard policy is to dispatch the order as fully as possible and to notify you if a product is out of stock and advise of potential delivery date. If this delay is not acceptable we will, of course, refund the value of the out of stock item from your order.

If a very large quantity of stock of the same item is ordered, it may be necessary to source these specially, in which case we will hold the order until the stock is available, and contact the customer as quickly as possible to explain the situation and to confirm if a short delay will be acceptable. This contact will be made within three working days, or immediately in the case of Next Day Delivery orders. We will keep the customer informed on progress as we await delivery of the stock we need.

Delivery Pricing

Please note that Emma Levine Kids & Baby reserves the right to amend the delivery prices in line with current Royal Mail and courier price increases. We aim to keep our website updated with current pricing, where possible. 

Attempted Deliveries

If delivery is attempted and a delivery card is left and the customer fails to claim the items from the local depot or post office, we cannot refund the customer until the goods have been returned to Emma Levine Kids & Baby. However, if the customer would still like the goods re-shipping, we will re-dispatch the parcel once we have received it back but we will have to charge for postage again.

Lost Parcels

We must be informed of parcels not arriving as soon as possible, for the UK it must be within 16 working days of the order date. For international destinations we must be informed within 35 days. Failure to do this can affect our ability to trace the parcel and issue any refund due. Refunds or replacements will only be issued after 16 working days in the UK or 35 working days for international parcels, and only if the parcel is deem lost in transit by Royal Mail. Returns/Exchange Policy

If you wish to return an item, please follow our Returns Procedure.

You must notify us within 48 hours of receiving your order either by email 

sales@emmalevine.net or telephone: 01784 477885, quoting your name and order number.

Full priced items must be returned in new, unworn and unused condition with original garment tags still attached, 30 days after receipt. Emma Levine Kids & Baby will not accept returns of non-faulty items that have been worn, used and/or garment tags removed. In such cases, the item will be returned to the customer.

Sale items must be returned in new, unworn and unused condition with original garment tags still attached, 7 days after receipt. Emma Levine Kids & Baby will not accept returns of non-faulty items that have been worn, used and/or garment tags removed. In such cases, the item will be returned to the customer. 

If you wish to have a refund, we will credit the original purchaser’s card for the sum paid minus postage costs.

All refunds and exchanges for goods purchased via our website or by telephone must only be returned to the Head Office address stated below. Goods purchased via our website or by telephone may not be returned to any of our stockists under any circumstances.

Please send all returns to:

Emma Levine Kids & Baby, Returns Department, 1 Parkwood Cottages, Wick Lane, Englefield Green, Surrey, TW20 0HU.

Please note that the customer is responsible for all postage costs incurred when returning items. Emma Levine Kids & Baby will not offer a refund on returned items, which are lost or damaged in the post. We strongly recommend that items are returned using registered post and that you keep your proof of posting certificate.

Emma Levine Kids & Baby will only reimburse postage costs in the case of faulty, damaged or incorrect supply of goods.

Please Note: Refunds can take up to 28 days to process. 

If you wish to exchange any items from your order, we offer all our customers free delivery providing it is within the 30 day time frame.

If items have been bought prior to sale time, the difference in sale price and full price may be refunded if the items were bought within 30 days and are still in stock online.