Terms and Conditions
Welcome to Emma Levine Kids & Baby website terms and conditions for use. The terms and conditions apply to emmalevine.net. By placing an order with us you are agreeing to accept these terms and conditions.
If you do not agree with the terms and conditions set out below, you should not use or access this website.
You must be eighteen years of age or above to use this site. If you are under eighteen, you may only use this site in conjunction with, and under the supervision of a parent or guardian. If you do not qualify please do not use the site.
All of the rights, including copyright and database rights, contained in this website are owned by Emma Levine Kids & Baby and you must not copy or dispatch any of the information contained in it. You further agree that you shall only use the website for legitimate, lawful purposes, and any other use shall only be permitted with the written consent of emmalevine.net
emmalevine.net reserve the right to:
1. modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.
You may browse our web site without registering, however you must register as an online customer in order to buy items via our website. When you register as an online customer, your username will be your valid email address and you will be asked to create a password.
When you register as an online customer, you agree that:
1. Any information which you provide shall be true and accurate in all respects.
2. You will notify us immediately of any changes to this information
emmalevine.net is a division of Emma Levine Limited, 1 Parkwood Cottages, Wick lane, Englefield Green, Surrey, TW20 0H. Company registration number: 7436488.
The following terms and conditions will apply between you and Emma Levine Kids & Baby, when you purchase an item from emmalevine.net. The terms do not affect your statutory rights.
Definitions"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means Emma Levine Kids & Baby; "Website" means the website located at www.emmalevine.net or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.
AccessYou are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
Products displayed on this website are available only whilst stocks last. We have taken every care to ensure that the descriptions and specifications of our products are as accurate and possible. Every effort has been made to show the product colours as accurately as possible – we cannot accept responsibility for any variation in colour caused by the browser software or computer system used by you.
All photographs, descriptive matter and specifications issued on the website and any description or photograph contained in emmalevine.net are issued or published for the sole purpose of giving an approximate idea of the products described in the website and will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.
Pricing & Payment
Your contract for purchases made through emmalevine.net is with Emma Levine Limited and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
Prices displayed on our website are in Pounds Sterling and unless otherwise indicated are inclusive of VAT. Prices quoted are exclusive of postage and packing which will be charged at the rates specified in the delivery section. Payments can be made using American Express, Delta, Mastercard, Solo, Switch Maestro, Visa and Visa Electron.
Acceptance of your Order
Orders placed with us will not be accepted and no contract will be formed between us until you have been instructed that said goods are available and that all goods and applicable charges have been paid in full.
We will confirm our acceptance of your order - on receipt of cleared funds – by email (where a valid email address is provided)
Voucher & Discount CodesPlease be aware that when Emma Levine Kids & Baby are offering promotional codes for discount or free postage via the website or catalogue, we only allow one code per order unless stated otherwise.
DeliveryMost orders are dispatched within 24 hours - subject to payment and stock availability. If any items are out of stock, we will advise you as soon as possible.
Postage and packing charges are as follows:
Standard Delivery 0-6 items - £4.50 per order. Allow 4 working days.
Standard Delivery 7 items or more - £6.50 per order. 0-6 items. Allow 4 working days.
Express Delivery 0-6 items - £6.95, guaranteed next working day. Orders must be placed before 2pm Mon-Fri. Orders placed after 2pm will be dispatched the following working day.
Express Delivery 7 items or more - £7.80, guaranteed next working day. Orders must be placed before 2pm Mon-Fri. Orders placed after 2pm will be dispatched the following working day.
Same Day - £15, available in central London (for addresses within the M25).
Saturday Delivery - £16.50, delivered on a Saturday. If you would like this option, please call the sales team on 01784 477885 as it is not available online.
EuropeDelivery to Europe is charged at £12 per order. Allow up 5-7 days. All European orders are sent by Royal Mail international signed for.
WorldwideDelivery to the rest of the world is charged at £19 per order. It will be sent international signed for, please allow 9-14 days.
Delivery Outside the EUIf your order is to be dispatched to a destination outside the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country. We have no control over such charges and cannot predict them.
If delivery is attempted and a delivery card is left and the customer fails to claim the items from the local depot or post office, we cannot refund the customer until the goods have been returned to Emma Levine Kids & Baby. However, if the customer would still like the goods re-shipping, we will re-dispatch the parcel once we have received it back but we will have to charge for postage again.
Lost ParcelsWe must be informed of parcels not arriving as soon as possible, for the UK it must be within 16 working days of the order date. For international destinations we must be informed within 35 days. Failure to do this can affect our ability to trace the parcel and issue any refund due. Refunds or replacements will only be issued after 16 working days in the UK or 35 working days for international parcels, and only if the parcel is deem lost in transit by Royal Mail.
If you wish to return an item, please follow our Returns Procedure.
You must notify us within 48 hours of receiving your order either by email:
firstname.lastname@example.org or telephone: 01784 477885, quoting your name and order number.
Full priced items must be returned in new, unworn and unused condition with original garment tags still attached, 30 days after receipt. Emma Levine Kids & Baby will not accept returns of non-faulty items that have been worn, used and/or garment tags removed. In such cases, the item will be returned to the customer.
Sale items must be returned in new, unworn and unused condition with original garment tags still attached, 7 days after receipt. Emma Levine Kids & Baby will not accept returns of non-faulty items that have been worn, used and/or garment tags removed. In such cases, the item will be returned to the customer.
If you wish to have a refund, we will credit the original purchaser’s card for the sum paid minus postage costs.
All refunds and exchanges for goods purchased via our website or by telephone must only be returned to the Head Office address stated below. Goods purchased via our website or by telephone may not be returned to any of our stockists under any circumstances.
Please send all returns to:
Emma Levine Kids & Baby, Returns Department, 1 Parkwood Cottages, Wick Lane, Englefield Green, Surrey, TW20 0HU.
Please note that the customer is responsible for all postage costs incurred when returning items. Emma Levine Kids & Baby will not offer a refund on returned items, which are lost or damaged in the post. We strongly recommend that items are returned using registered post and that you keep your proof of posting certificate.
Emma Levine Kids & Baby will only reimburse postage costs in the case of faulty, damaged or incorrect supply of goods.
Please Note: Refunds can take up to 28 days to process.
If you wish to exchange any items from your order, we offer all our customers free delivery providing it is within the 30 day time frame.
If items have been bought prior to sale time, the difference in sale price and full price may be refunded if the items were bought within 30 days and are still in stock online.
All personal information you supply to us will be treated in accordance with the Data Protection Act and we endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology. We will only read cookies from your cookie file placed there through your web browser’s interaction with the Site.
Information about you and how we use your personal data
All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:
1. Planning and managing emmalevine.net’s business activities, including analysis of customers' shopping habits, product and style preferences.
2. Technical administration of our website.
4. Providing you with information about the services we offer.
5. Letting you know about offers and news from emmalevine.net
6. Occasionally letting you know about offers from other companies who we believe may interest you, either by sending out the information ourselves to you directly, or by providing certain details to other companies so they may contact you directly.
7. To verify details of your payment method or credit card account
During your registration process you are given the opportunity to select some of the ways in which we may use your details. See ‘your permission’ and ‘helping us to grow’ below to keep us in touch with anything you specifically don’t want to be informed about.
2. To outside research companies whom we may ask to contact you directly for your opinions on our service.
3. We occasionally make names, addresses and email addresses available to companies whose products we think may interest you, unless you have subsequently withdrawn that permission. (See 'helping us to grow' below).
4. If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.
Data over the internet
The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop at emmalevine.net you're agreeing and authorising us to process data in this way.
How we protect information
You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.
We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment. Only employees, our partners and any sub-contractors (such as SECPay) who need the information to perform a specific job are granted access to personally identifiable information.
How you can help us protect your information
Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.
Email us: email@example.com
How to unsubscribe
If you do not wish to receive any further email messages from us please click the unsubscribe link at the bottom of any newsletter email.
If you do not want to receive emails from us about other companies that we think may interest you, please email firstname.lastname@example.org.
Helping us to grow
In order to grow, succeed and offer you an increasingly broad, high-quality range of items, we need to recruit more wonderful customers, like you. We rely on the many of you who tell your friends and family about us, and we also encourage other companies to promote us to their customers so, when we genuinely think you'd be interested, we'll source and send offers from other companies to you. If you do not want to receive information from us about offers from other companies that we think may interest you please email. email@example.com. We may also from time to time provide your details to other companies who we think may be of interest to you so that they can send offers or information to you directly. If you never wish to be contacted by other companies who we think may be of interest to you, by post, email or otherwise please email firstname.lastname@example.org.